Reimagining UX in healthcare
I combine my expertise in product design with a seasoned background in the healthcare industry to imagine solutions and guide them to life.
Nice to meet you!
My name is Phil Love and I lead the product design team at Carrot Fertility, a company that offers fertility and family forming benefits to industry leaders such as the NBA, Netflix, Meta, Spotify, GM, and Cigna.
Projects
Here are examples of my latest work. To protect the confidentiality of my clients, this area is password protected. Please reach out to request the password.
Striving to make a difference in healthcare
Over the past 10+ years, I have dedicated my career to make an impact in the health tech industry. I have had the pleasure of working for a wide spectrum of companies from Fortune 500 to thirty-people-strong start-ups. These opportunities have taken me to all corners of health tech - in-hospital services ranging from critical & acute to ambulatory care, fertility and family forming employer benefit program, expanding access to genetic services, patient monitoring enterprise telehealth EHR, and many more
Committed to moving the needle within our complex healthcare space, my journey has provided me with an array of diverse responsibilities. From navigating the intricacies of internal consultancy to being the sole designer supporting multiple scrum teams, I have had the humbling opportunity of building and pioneering UX teams to scale my impact broadly.
2023
Carrot Fertility
Sr Product design manager
2018
Genome Medical
Design Lead
2017
Siemens Healthineers
Sr product designer
2014
Philips healthcare
Product designer
2023
Carrot Fertility
Sr. product design manager
2018
Genome Medical
Lead product designer
2017
Siemens Healthineers
Sr. product designer
2014
Philips
Product designer
7 → 138
Scaling language support for our end users
93
CSAT score maintained through product/ops strategy pivot
2.75x
Revenue increase from previously underperforming strategic program
39%
Clinical team’s productivity increase within the 1st year
57
Project supported ranging from critical & acute to ambulatory care
5x
Increase in billable contracts from the same employer base
Making impact one by one
Redefining my joy
Throughout my childhood, I spent a lot of my time in my grandfather’s carpentry shop building things with my hands. The constant sawdust in my hair is a testimony to my passion for tinkering and building. Over the years, many opportunities to lead others came along, and these humbling opportunities have redefined my joy from building ideas of my own, to helping others make their ideas be the best it can be. Here are some testimonies from my colleagues
"Working under Phil's mentorship has been invaluable to my career journey. His insightful advice, coupled with his genuine interest in my development, has helped me navigate challenges with clarity and resilience"
"Phil's mentorship goes beyond professional advice; it's about nurturing holistic growth. His approachable demeanor and willingness to share experiences create an environment where learning flourishes"
"As a mentor, Phil embodies authenticity and empathy. His ability to listen attentively and offer constructive feedback has not only enhanced my skills but also inspired me to become a better professional"
"This is something Phil is truly great at doing. I feel I get consistent feedback almost every month. Sometimes it will be me bringing up something and he'll squeeze in some feedback that way where he might see an area of opportunity for me or he'll bring it up if he's been noticing something and wants to help me in that area"
"Phil consistently delivers feedback in a supportive manner, making it not only actionable but also empowering"
"I receive weekly, thoughtful feedback from Phil, which has significantly enhanced my professional growth. Even when there are no immediate actions to take, Phil ensures our discussions are constructive and makes me feel valued. Over the past year, his feedback has become increasingly specific, balanced, and actionable, providing clear guidance for my continuous improvement"
"The words that i continue to hear when describing Phil’s management style are: Transparency, Trust, authenticity, humility, honesty"
"Phil’s super strengths are: emotional self-awareness/empathy, motivating others, influence, and agile/resilience/adaptability"
"Phil is an incredibly transparent manager who effectively bridges the inherent power dynamic between manager and direct reports. He ensures timely communication, keeping me well-informed and prepared. I've always felt well-supported and never caught off guard by his insights, which is a testament to his excellent management skills"
"His team has an immense amount of trust in him and notes his transparent and supportive leadership style"